Why do my Bluetooth headphones keep disconnecting from my phone?


What causes Bluetooth headphones to cut out?

Here is a list of the most common causes of Bluetooth headphones to drop out:

  • Bluetooth isn’t actually switched on
  • A low or failing battery
  • Interference from other devices 
  • Compatibility issues
  • Too many apps running on your device
  • You are too far from your device for Bluetooth to reach 
  • Quality of the actual Bluetooth headphones
  • Your headphones are requesting a pairing to an old device

We will discuss each of these issues in the next section as well as looking at how they can be resolved.


What You Can Do about Pairing Failures

Still having problems connecting? Try these tips to troubleshoot and you might find success!

  • First, make sure your Bluetooth is enabled. It should show a little symbol for Bluetooth at the top of the screen of your phone. If it’s not there, go into settings so you can enable it.
  • Next, figure out what the pairing process for your device should be. They vary be each one, so having your manual handy can help. Can’t find the manual? You can always find one online! Sometimes, you’ll need to input a code into your phone while others may require you to physically touch your smartphone to the device you’re trying to pair it to. This is very common for Androids and often is called Near Field Communications (NFC). Some require you to hold down a button on the speaker to get it to pair up with your phone. Always check for each device!
  • Switch on the discoverable mode and that might just do it. For example, if you’re trying to pair your phone with your car’s system for hands-free calling, navigation, and texts, you should first go into your phone’s setting. Then select Bluetooth which will make your car’s system recognize your phone. Press the buttons on the infotainment system (you’ll find them on the steering wheel or in the center of the system) and it should locate your device.Once it has found your phone, your car’s infotainment system may request a numeric code to confirm the linking up of your phone. After that, it should be paired up. Do remember though that if you take too long during this discovery mode though, you’ll have to start over. Make sure you have any codes you need ready to go to avoid having a delay in setting the system up.
  • Think about the proximity. When you’re trying to pair your devices, take a look at how far away they are from each other. While it is wireless, it can’t move mountains, so do think about whether or not what you’re trying to connect is close enough together. If not, move them closer and you should have success.
  • Give both devices a soft reset. By simply turning each of them off and then on again, it can usually resolve any issue you’re having. Phones can use the airplane mode – simply switch then in and out and see if that works.
  • Get rid of old connections for Bluetooth. This is very helpful for older devices. It could be that your Bluetooth is trying to connect with your roommate or spouse’s phone rather than yours. Older devices aren’t as complex. If a Bluetooth device was once paired with another device, you can turn off the other device. If that older device isn’t being used, you can simply unpair it from your Bluetooth to keep it from causing further problems.For iOS, tap its name in the settings and select ‘Forget this Device.’ For Android, tap the device’s name and select ‘Unpair.’ Then you should be able to connect. If your desire is to pair Bluetooth with more than one device, you can reset it so it clears all pairings and then start completely fresh. Look it up on your instructions from the manufacturer and you’ll be golden.
  • Make sure both devices you’re trying to pair are charged up. Many devices come equipped with a smart power option that conserves battery power. This will turn off Bluetooth if that battery level is too low. Double check those power levels to see if that’s the cause.
  • Try deleting a device and then letting your phone rediscover it. Your phone may see the device but might not be getting the data from it. In this case, starting with a clean slate can be very effective. For iOS, remove a device simply by tapping its name and selecting ‘Forget this Device.’ For Android, tap the device’s name and choose ‘Unpair.’
  • Move further from your Wi-Fi router. One thing many people forget is that a Wi-Fi router can easily interfere with Bluetooth pairings. This is especially true if that router uses the same spectrum. Most Wi-Fi routers have been designed to navigate around this problem, but if you’re right in front of it or atop it, you might want to move further and see how that works out for you.
  • The same goes for USB 3.0 ports. It’s very possible to get interference from these as well. With newer laptops, they often have high-speed USB 3.0 ports. Check the connection and if it’s not working, try making that Bluetooth pairing away from your laptop.
  • Did you check the compatibility? Again, we must ask simply because so many people accidentally read labels incorrectly. You should make sure the devices you’re trying to connect are capable of being paired together. Consulting the manual that came with your devices will help you make sure of it. Don’t waste time digging around your house for them if you’re not sure where they are. You can always find manuals for any device online.
  • Try downloading a driver. When you’re trying to pair your Bluetooth headphones with your PC, you might only need a driver to solve the problem. To determine this, do a search for the device you’re trying to pair and add “driver” to the search. This will reveal any applicable drivers to your situation.
  • Do a firmware update. When it comes to pairing Bluetooth headsets with automotive audio system, sometimes it won’t work because the Bluetooth drivers weren’t able to work with Bluetooth 4.0. Simply updating that firmware can fix the issue. All you need to do is look up your device’s manufacturer and with a quick search, you’ll find out what firmware you need and how to do the update.
  • Choose to limit the data your devices share. With both Android and Windows, you can choose what information is shared between your devices. For example, you can choose to share your phone’s audio, media, text messages, and contacts with your vehicle’s infotainment system. If you don’t need all the data, try deselecting some of the information you don’t need which might make it easier for you to pair your devices.In Android, you’ll select Settings, followed by Bluetooth, then select your device. You should see any options that are available there. For Windows, you need to go to Control Panel, then select Hardware and Sound. From there, choose Devices and Printers and right click on your Bluetooth device when you see it. You’ll then select the Services tab to choose what information you want to share between these devices.
  • For Android only, you can also clear the Bluetooth cache. You may find that on some occasions, your apps will interfere with Bluetooth and how it works. By clearing the cache, you can clear up the problem. You’ll need to choose Settings, then select Backup. Restart and then choose Reset Network Settings to finish it off.

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How To Reset Bluetooth Headphones?

To stop your Bluetooth from turning off, consider resetting the device. Firstly, you must disconnect it from the charging port. Press the power button and hold it for 10 seconds. If the reset is successful, the LED light will blink to show that you have reset it.

You may also reset the Bluetooth by pressing and holding the volume and mode down. While in other cases, you may need to press and hold both the volume up and volume down buttons down. It would help if you then waited for the two LED indicator lights to show the yellow light to indicate that you have reset the headphones.

For most headphones’ models, you can reset them by simply pressing and holding the power button down at the same time for 5 – 15 seconds.

To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video Can You Use Your Phone if Disconnected?

How to Fix These Common Bluetooth Audio Stutter Issues

Here’s what you need to do to fix each of the above issues.

1. Ensure You Have a Reliable Battery and Charger

If you’ve used your wireless Bluetooth headphones for a while, you may have noticed that the audio becomes choppy when the charge gets depleted.

If that’s the case, you have headphones that need to have a certain charge to work seamlessly. Ensure they are charged at all times and the issue will disappear.

If you’ve used the headphones for a while and they don’t retain charge like they used to, it might be time to grab a new battery.

What if the headphones are new and have a new battery?

Then try the following solutions.

2. Maintain Your Headphones’ Signal Range

Bluetooth technology transmits data over short distances using short-wavelength radio waves.

When you are out of range, your wireless Bluetooth headphones will disconnect the playback. Step further and the pairing will cut off altogether.

Your headphones’ manufacturer explicitly states the Bluetooth range right on the package. And that’s likely one of the specs you checked before buying the pair.

You can also check the headphones’ manual or the manufacturer’s website to get the figure. Many Bluetooth devices work seamlessly 4-5 feet from the source device (such as a phone, laptop, or Bluetooth music system).

More powerful cans, like some TaoTronics headphones, support Bluetooth reception up to 100 feet from the audio source.

3. Check To Ensure the Signal and Bluetooth Audio Profiles Match

New Bluetooth headphones paired with an old Blueto

New Bluetooth headphones paired with an old Bluetooth source unit may cause audio crackling.

Take the TaoTronics SoundSurge 46 Active Noise-cancelling headphones, for example. The pair comes with Bluetooth 5.0, the fastest, most advanced Bluetooth technology around.

If you paired them with an old Bluetooth 2.0 unit, the mismatch might cause stutter problems.

Most crucial, however, is the audio profile match.

Take the profile A2DP (Advanced Audio Distribution Profile), for example. It might be tricky to reconfigure the generating clock and consuming clock of the source device and the headphones. So, check your headphone manufacturer’s website to see if they have a firmware fix for the issue.

If they don’t, chat with their customer service representatives. The company might be working on something or may have solved similar cases with success.

If there’s an interruption of the signal or a partial disconnection, you can try un-pairing your headphones then re-pairing them with your phone.

4. Check for Cross-Body Interference

Have you ever worn a pair of wireless earbuds and noticed a Bluetooth audio stutter issue? You might have put your phone in the right pocket of your trouser and worn one earbud in the left ear when this happened.

If you have ever experienced this, it was your body’s 70+% water content interfering with the Bluetooth signal.

Bluetooth radio waves travel poorly in water-logged matter because they are quite weak. To solve this problem, keep changing your phone’s position till the stutter goes away.

5. Metal and Reinforced Concrete Could Be Problematic Obstructions

Metal deflects, bounces, and/or blocks Bluetooth radio waves from passing through it.

Reinforced concrete—such as the kind that separates rooms at the workplace, at home, or at school—contains metal rods. Concrete can also block the transmission of radio waves if it’s too thick for them to penetrate.

So, avoid obstructions between the audio source and your headphones. If the audio device has a cover, be sure to remove it.

6. Avoid Places with High Wi-Fi Usage

Modern technology offers a wide selection of wireless devices, like smart bulbs and lighting systems, Wi-Fi routers, microwaves, cordless and hands-free phones, baby monitors, and wireless Bluetooth headphones.

You may not know it, but Wi-Fi technology operates in the same 2.4 GHz-2.5Ghz wavelengths as Bluetooth technology.

While the two technologies differ, they share a network. This means they can clog each other’s data transmission paths. You may experience Bluetooth audio stutter when using your Bluetooth headphones in a place with many Wi-Fi devices.

To avoid this issue, use your headphones in areas with low Wi-Fi usage and see if the Bluetooth audio stutter stops. Also remove any unnecessary Bluetooth connections.

7. Reset Your Wireless Bluetooth Headphones

Turn the headphones offPress the power button and
  • Turn the headphones off
  • Press the power button and hold for over 7 seconds
  • A blue light will flash approximately 4 times.
  • Your headphones are factory reset and pairing information is deleted

Bluetooth technology can connect up to 7 devices without needing to reset.

However, you can reset the settings to see if it’s pairing problems that could be causing the stutter. If you are using an android phone, you can also try clearing the cache.

8. Check with Your Device’s Manufacturer for Updates

Changes in device firmware may trigger subtle mismatches that can interfere with Bluetooth’s radio waves. If you bought your Bluetooth headset online, check your email.

That’s the means of communication the manufacturer will likely use to send a notification about the latest software update for your model of headphones. If there’s no email, you can visit their website and talk to customer support.

9. Grab the Latest Gadget for Your Pleasure

If all the above solutions fail, it could be you have a device that needs some work. You can look for original features to replace old, faulty parts. Or you can just get new headphones—if you have the budget for it—and get rid of the Bluetooth headphones stuttering problem for good.

The best Bluetooth headphones on the market offer much more than good design and affordability. They feature the latest Bluetooth codecs and a high connectivity range.

Final Words: Conclusion

As we know wireless is going to be essentiality of digitalization in the coming times. So, you must know the ways to tackle these devices to avoid any issue. Do follow the Tips to avoid section to do so.

In case you have any doubt or suggestions for our team, feel free to contact us. If you have any new method which worked, do mention in the comment section to help others. Once you are done with the Bluetooth headphones stuttering issue, do leave us your encouraging words in the comment section below.

We hope, now you can feel peace with your favorite tune.